End user experience monitoring is a software solution
that help enterprises to understand the needs and mood of their customers while
delivering services to them. The solution tracks performance of all customer
facing applications and observes if the application is helping the customers in
fulfilling their needs or creating frustration to the customer due to poor
performance. Enterprises across the globe are adopting end user experience
monitoring solutions to offer services to their customers in line with their
requirements and retain them forever by achieving a high level of customer
satisfaction.
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In this study, the end user experience monitoring market
is segmented based on component, access type, organization size, deployment
mode, industry vertical, and region/country. By component, the market is
segmented into solutions and services. The solutions covered in the study are
synthetic monitoring and real user monitoring. The services segment is further
segmented into professional and managed services. By access type, the market is
segmented into web and mobile. By deployment mode, the market is segmented into
cloud and on-premises. Based on organization size, the market is segmented into
large enterprises and SMEs. The industry verticals covered in the study include
BFSI, government, retail and consumer goods, heatlhcare, IT and telecom.
Finally, by region, the market is segmented into North America, Europe,
Asia-Pacific and the rest of the world. North America is further segmented into
the US, Canada, and Mexico; Europe into Germany, France, the UK, and the rest
of Europe; Asia-Pacific into China, India, Japan, and the rest of Asia-Pacific;
and the rest of the world into Middle-East and Africa and Latin America.
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In the component market segment, solutions are
expected to have a larger share than services whereas services segment is
expected to grow with the higher CAGR during the forecast period. In the
services segment, managed services is expected to dominate the market in terms
of market share whereas professional services is expected to grow with the
higher CAGR during the forecast period.
Among the industry verticals, BFSI, retail and
consumer goods, are expected to be the top 2 contributors in terms of market
share while IT and telecom industry vertical is expected to grow with the
highest CAGR from 2018 to 2023.
Key players:
The prominent players in end user experience
monitoring market are Oracle Corporation (US), IBM Corporation (US), SAP SE
(Germany), BMC Software, Inc. (US), Micro Focus International plc (UK),
Riverbed Technology (US), CA Technologies (US), AppDynamics (US), Catchpoint
Systems, Inc. (US), and Dynatrace LLC (US).
Segmentation
The global end user experience monitoring market is
segmented based on component, access type, organization size, deployment mode,
industry vertical, and region/country.
By component, the market is segmented into solutions
and services. The solutions covered in the study are synthetic monitoring and
real user monitoring. The services segment is further segmented into
professional and managed services.
By access type, the market is segmented into web and
mobile.
By deployment mode, the market is segmented into cloud
and on-premises.
By organization size, the market is segmented
intolarge enterprises and SMEs.
By industry vertical, the market is segmented into
BFSI, government, retail and consumer goods, heatlhcare, IT and telecom, and
others.
By region, the market is segmented into Europe, North
America, Asia-Pacific and the rest of the world.
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